← Cypress

Support

Every message reaches a person who works on the app.

Contact us

Need help? Email support@cypressmoney.com and tell us what happened — the screen you were on and what you expected helps us fix it faster.

Email support

For privacy questions or requests about your personal information, write to privacy@cypressmoney.com instead — details are in our Privacy Policy.

Cancel your subscription

Cypress subscriptions are billed through the App Store, so cancellation happens in your iPhone's settings, not in the app:

  1. Open Settings on your iPhone and tap your name at the top.
  2. Tap Subscriptions.
  3. Tap Cypress, then Cancel Subscription.

You keep access until the end of the period you already paid for. If you cancel before your free trial ends, you are not charged.

Delete your account

You can delete your account and its data at any time from inside the app: open Settings in Cypress and choose Delete Account. We delete or de-identify your personal information within 90 days, other than records we must keep for legal, tax, or accounting reasons.

Two related things you can do without deleting your account:

  1. Disconnect one institution from Settings in the app, which revokes our access to it going forward.
  2. Cancel your subscription as described above — deleting your account does not cancel an active App Store subscription, so if you are leaving for good, cancel first, then delete.

Common questions

Which accounts can I connect?

Banks, credit cards, loans, and brokerages that Plaid supports in the United States. Anything Plaid cannot reach — a car, a property, a cash balance — you can add manually and update whenever you like.

Do I have to connect a bank to use it?

No. You can create accounts and enter balances by hand and use the budget on its own. Linking a bank simply means transactions arrive on their own instead of being typed in.

Is there an Android version?

Cypress is an iPhone app today. Android is on the roadmap, and the fastest way to hear when it lands is to write to support@cypressmoney.com.

What can the assistant actually see?

Your own financial records — transactions, budgets, balances, and holdings — and only to answer the question you asked. It cannot see other people's data, it asks for approval before changing anything in your budget, and your financial data is not used to train third-party AI models.

An account stopped syncing. What do I do?

Open Settings in the app and reconnect the institution — banks occasionally require you to sign in again. If reconnecting does not fix it, email support@cypressmoney.com with the institution name and we will investigate.